Making things easier and simpler
Our services
At Schmidt Groupe, quality of service means first and foremost the human experience that accompanies each project. Behind every contact or every visit to the shop, during every interior design or kitchen project, whether you are a professional or a private individual, there are committed, attentive and responsive teams to inspire sustainable living. Our sense of service also means a special business relationship based on trust, that is simple, fair and accessible to every customer. During the sales relationship, our experts come to the customer’s home to get to know his or her living space, movements, cooking habits, etc. That’s Schmidt Groupe service.
Listening to our customers
Listening to every project
Whether you have a specific idea, a need or simply a desire to discover new styles, our teams listen to you, ask questions and try to understand your lifestyle, your style and your household habits. Our thousands of designer-sellers are available in-store to meet your expectations or to approach your project with simplicity, inspiration and ingenuity. You’ll be pampered and the centre of attention. Our contribution will be of service to consumers.
Supporting our customers
Our customer service department based in Alsace provides dealer partners and consumers with answers within 24 hours. A human, local and qualified contact, directly linked to our production sites, based on trust and satisfaction.
Each Schmidt Groupe subsidiary in Spain, Germany and the UK has its own customer relations department dedicated to its territory.
Facilitating access to the project
Thanks to the financing solutions offered by our French partner Cofidis for our Schmidt and Cuisinella customers, 50 million euros were financed by 2025. And now our customers can pay by credit card in 10 or 12 instalments. We want to make our creations accessible, to make it easier for our customers to complete their projects within their budgets.
